Shipping and Returns
We take pride in packaging every item to ensure a safe delivery. If for any reason you do receive a damaged product, we ask that you contact us before any further action is taken. Please be sure to inspect your product immediately after it is received. We want to handle any possible issues in the quickest and most efficient way possible.
Most stock orders are shipped within 1 business day after payment is confirmed or cleared. As soon as the item has departed from our warehouse, you will receive an email with your tracking number.
Returns, Refunds and Exchanges
A return or exchange may be made on any stock non custom item purchased from Impact Canopies within 30 days of delivery date. Customers are required to pay all shipping cost for returns and exchanges. Refunds will only be granted for merchandise that is unused, unopened and still in its original packaging. Impact Canopies will not send boxes to the customer for repackaging an unused item to ship back to us. Impact Canopies is not responsible for consumer error when ordering online. Impact Canopies will not honor requests after 30 days of delivery date.
To begin a return or exchange, read the policies below. If the requirements in our policies are met, please contact our customer service department and request a Return Merchandise Authorization (RMA) number. The RMA number must be written on the outside of the returning package, as well as on the original invoice or packing slip (photocopies are acceptable). Impact Canopies will not honor returns without RMA numbers. Returns or exchanged merchandise must be received by Impact Canopies within 45 days of the original delivery date using a courier with tracking capabilities, such as Fed Ex.
Repaired or replacement product will be shipped to the customer by Ground shipping. Expedited shipping will be at the cost of the customer.
To qualify for a return, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc. The customer is responsible for all charges related to return shipments. Returned merchandise must be received by Impact Canopies within 45 days of the original delivery date. We highly recommend returning merchandise using a courier with tracking capabilities, such as Fed Ex. Please allow 5 – 7 business days to process returns upon receipt. All returns must be inspected by our quality control division before a credit or refund can be issued. If the merchandise does not pass inspection, the merchandise will be shipped back to the customer without issuance of a credit, and the customer will incur all shipping costs. If merchandise does pass inspection, we will reimburse the customer’s credit card for the purchase price of the merchandise, less the original shipping cost and less a 15% restocking fee per item. Credits will only be applied to the credit card used to make the original purchase. If the customer has approved terms with us, the credit will be left on the customer’s account for future purchases.
New, unopened, non printed, non custom, stock items fulfilled by Impact Canopies may be returned within 30 days of delivery for a refund, less invoiced shipping cost and 15% restocking fee. An RMA number must be arranged by contacting our customer service department.
Any item that is damaged, is not in it original condition, or is missing parts for reasons not due to our error may not be returned for refund or exchanges. The customer is responsible for paying the return shipping cost. We do not accept returns on custom printed orders. We provide proofs for customers to approve. Once art work is approved, we cannot accept returns.
Impact Canopies will inspect a return within 3 – 5 business days and issue a refund/credit (less invoiced shipping cost and 15% restocking fee) to the credit card that was used to purchase the item or a credit to the customer’s account.
To qualify for an exchange, merchandise must be new and in its original condition, including packaging, accessories, warranties, manuals, etc. The customer is responsible for all charges related to return shipments. Exchanged merchandise must be received by Impact Canopies within 45 days of the original delivery date prior to new product being shipped out. We highly recommend returning merchandise using a courier with tracking capabilities, such as Fed Ex. Please allow 5 – 7 business days to process exchanges upon receipt. All exchanges must be inspected by our quality control division before an exchange is processed.
Please inspect package upon arrival for any missing or damaged parts. Damaged or missing part claims must be made within 72 hours of receiving the package. For any questions about damaged or missing parts please contact our customer service department.
For more information, please fill out our Contact Form.